Refund policy
At Standby Supply, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
- You may return your item within 30 days of delivery.
- Items must be:Unused and in original conditionIn the original packagingFree from damage caused by misuse
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll gladly send a replacement or issue a full refund.
Refunds
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–10 business days.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- We recommend using a trackable shipping service.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After that, orders may already be processed for shipping.
Contact Us
If you have any questions about your order, contact our support team anytime:
📧 standbysupplyco@gmail.com
🕒 Response Time: Within 24 hours
🌍 Customer Support Available 7 Days a Week
Customer Service Section
Why Shop With Us?
- Fast & Secure Shipping
- 30-Day Money-Back Guarantee
- Safe Checkout
- Friendly Customer Support
- Quality Products You Can Trust
Customer Support Promise
We believe great service matters. Our support team is committed to helping you quickly and professionally with any questions, returns, tracking updates, or product concerns.
Need help? Reach out anytime at:
📧 standbysupplyco@gmail.com
We typically reply within a few hours.